How to reset a students password using Password Control

Finding a User

The first step to reset a user’s password is to find the user account.  Password Control provides 3 different ways to do this:

Method 1

This is the easiest method if you know the students 6 digit number: Simply type the 6 digit number in the username box. When you click the “Password” textbox the username will display in underlined font if the user has been found.

Method 2

You can also choose to use the students Surname to search.

For example, if I know the student’s surname is “Wiseman” I can enter this into the username textbox as shown in the image above.  To perform the search click the “Check UserName” button or press the “Enter” key on the keyboard.  In this case 2 matches were found so an additional dialog box is shown to allow you to pick the correct user account:

Additional Checks

Once you have selected a student account using one of the methods above, the student's properties are shown in the box to the right of the username box – this allows you to verify that the username is correct and that you have selected the correct student account:

Changing the Password

Once you have found the correct student account, enter the new password in the password box.  Please ensure that the password meets the minimum password length and complexity requirements.  Also, please be careful that you enter the password correctly – There is no “Confirm Password” box. 

You can also click the “G” button to generate a password automatically.

Select the “Force Password Change at Logon” option as appropriate.  It is recommended that users are forced to change the password when they log on.

The “Change Password” button should be enabled when a valid username and password have been selected. Click this button to change the password.