Before attempting to add a shared mailbox to Outlook someone from your IT department must allow your to access it first!
Outlook
- On the left where Inbox, drafts, sent items are shown click on the three dots next to your email address:
- Select 'Add shared folder or mailbox'
- Enter the email address/name of the shared mailbox
- Click on Continue
- The mailbox should now appear on the left hand side navigation pane
Outlook Classic
- Start Outlook and go to File | Account Settings | Account Settings
- Select your email address and click Change
- Click More settings
- In the Advanced Tab, click the Add button
- Enter the email address of the mailbox you wish to add (again, you will need permissions assigned by your IT department before you can add the mailbox) and click OK.
- Click OK again. Then click Next and then Done, then finally click Close.
- The mailbox should now appear on the left hand side navigation pane
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